Onboarding Specialist - Located in Latin America

We're taking AI in e-commerce to the next level and we're growing like there's no tomorrow. Join us!

About the role:

As part of our customer success team you will be responsible for maintaining the highest levels of satisfaction for our valued customers, making sure they can make the most of Findify’s product – an advanced machine learning algorithm within search personalization for e-commerce. As demand for our product continues to increase, we are on a journey to grow the team substantially in 2020. We’d love for you to join us.

Your responsibilities include:

  • Project manage the technical on-boarding process of new customers
  • Train and support customers during their first month with Findify
  • Serving as the point of contact when it comes to technical questions and challenges including escalating to our engineering team when needed and following up until resolution

About you:

Above all you love working with people, are very well organized and understand tech.

You are:

  • Initiative-taking; you are self-motivated, a doer, and can drive projects from start to finish
  • A team-player; you are comfortable working with different styles and believe (like us) that together we achieve much more than alone
  • Driven; you are used to working hard to achieve a goal you care about and running several projects in parallel
  • A great communicator; you are comfortable in communicating in English both written and oral, including leading meetings, selling your ideas and storytelling

 

You have:

  • Experience as a project manager in IT.
  • A technical curiosity so that you can learn a new product fast
  • A Bachelors or Masters degree

 

We’d be extra impressed if you also have:

  • Experience from customer service

 

Location: remote. Flexible within timezone GMT -4 to -5.

 

We believe that the more inclusive we are, the better products we build and the better we are able to serve our customers. Women and other minorities under-represented in tech are strongly encouraged to apply.

 

NO HEAD-HUNTERS OR AGENCIES, PLEASE


Or, know someone who would be a perfect fit? Let them know!

Why work with us?

At Findify you get to work with amazing and passionate colleagues on some truly awesome technology. What’s not to love? We also offer you a chance to be challenged, make an impact, work flexibly, be part of a team and all this in an international work environment.

  • Challenge

    Working with the kind of advanced AI/ML technology that we do means there is always a cool challenge waiting to be solved. We have developed one of the most advanced AI algorithms in e-commerce in the market, and we love to think creatively on ways to make it even better.

  • Impact

    Although we are constantly growing, we still act like a small company where everyone’s voice is heard, and where if you have a cool idea you can implement it by tomorrow. Whether you’re working on our product, sales or communication, you’ll have a chance to make a difference from day one.

  • Flexibility

    Whether you are a parent or a semi-professional skier (we have both on the team), we believe that work should fit into your life and leave energy for the things you love. We offer flexible work arrangements in both time and place to help our employees manage this.

  • Team feeling

    We are a diverse team with a variety of nationalities, perspectives, and skills. We truly like working with each other and we have lots of fun together. We try to meet each other at least twice a year for an international off-site.

The Findify culture

We are a team of passionate individuals working together for the same goal – to build the next generation of personalization AI in e-commerce. Even though we’re not a start-up anymore, it’s really important to us to preserve that part of our culture – the part where everyone’s contribution makes an impact on the final result, where we are all accountable and where we work creatively and collaboratively to solve whatever problem comes up. Most importantly, as we grow, it’s important us to maintain our high levels of energy, passion and drive.

Already working at Findify?

Let’s recruit together and find your next colleague.

email
@findify.io
  • Alex
  • Alice Takpemongo
  • Anders Gullander
  • Anže Cesar
  • Christin Mikolai
  • Dennis Scheff
  • Efstathios Stergou
  • Jacob Tooman
  • Joakim Amadeus Olsson
  • Kelly O'Brien
Teamtailor

Applicant tracking system by Teamtailor